Scope

This module is about skills and knowledge relating to building team which includes: Direct and indirect line management Partnerships and community groups Internal and external Functional and cross functional teams Project teams This module relates to non-operational contexts

Skill Objectives

Planning and allocating team tasks Identify existing team skills, competence, strengths and weaknesses, allocate work, matching tasks and activities to competence and strengths. Set clear and measurable team and individual objectives Motivating and empowering teams Build on strengths and provide opportunities for development, encourage communication across the team, anticipate and manage actual and potential conflict and barriers to effective team work. Provide constructive individual and team feedback. Support achievement of team goals including accessing internal and external support services.

Knowledge Objectives

Principles of effective teamwork and their application in the working context
Types of teams and their operation in relation to specific purpose
How to set team objectives which match team purpose, working context and goals
How to review and manage team performance in light of changing priorities
How to identify, build and develop team strengths
Required standards of performance, existing skills, competences of individuals and teams
Organisational and departmental objectives, values and culture and expectations of teams
How to review individual and team performance, identify development needs
Methods and techniques of team motivation and group dynamics
Types of support available and how to access it
How to agree action plans (see module 002 - facilitating learning and development)
Factors which impact on effective team work and how to anticipate and manage these

Relevant National Occupational Standards

Relevant Personal Skills