Scope

This module is about day to day management of performance of people for whom you have line management and/or functional responsibility

Skill Objectives

Motivation and leadership Provide direction and support to enable individuals and teams to achieve their objectives. Motivate teams and individuals to achieve using a range of tools and techniques. Provide guidance on policies, procedures and working practices and their application in the workplace. Lead by example. Identify difficulties and barriers to effect work performance and agree solutions. Objective setting Set clear, measurable and realistic objectives for individuals and teams. Review and update objectives in line with actual performance and changes in corporate and functional objectives. Manage the work environment Support and enable individuals to achieve their objectives through the provision of sufficient, relevant resources and working conditions. Counselling and advising Make time available to support people and provide guidance and support including referral to relevant agencies and specialists.

Knowledge Objectives

Motivational techniques and their application
Values, cultures, diversity, goals and aspirations
Management policies, procedures, structures, lines of communication
Types of support available and how to refer to specialists and agencies
Sources of advice and guidance
Legal and regulatory requirements for the work environment, employment law and manager's role and responsibilities within this
How to set objectives related to team, functional and organisational goals
How to build teams

Relevant National Occupational Standards

Relevant Personal Skills