Modules
004 Equality and fairness - Equal Opps and anti discrimination
Scope
This is a knowledge based module. It includes all relevant legislation and how organisation's policies promote and ensure fair and equitable treatment of employees and all external contacts. It includes supporting people in the delivery of service within the community.
Skill Objectives
This is a knowledge based module
Knowledge Objectives
Current regulations and legislation, including equal opportunities and anti-discrimination
Range of diversity in the community
Organisational policies and how to implement them
Importance of challenging unacceptable behaviour
Relevant National Occupational Standards
Relevant Personal Skills
Acting Assertively
says no to unreasonable requests
Behaving ethically
shows integrity and fairness in decision making
Building teams
shows respect for the views and actions of others
shows sensitivity to the needs and feelings of others
Communicating
adopts communication styles appropriate to listeners and situations, including selecting an appropriate time and place
Managing personal learning and development
changes behavior where needed as a result of feedback
learns from own mistakes and those of others
Relating to others
identifies and resolves causes of conflict or resistance
Searching for information
identifies implications, consequences or causal relationships in a situation
Striving for excellence
continually strives to identify and minimise barriers to excellence
Scope
This is a knowledge based module. It includes all relevant legislation and how organisation's policies promote and ensure fair and equitable treatment of employees and all external contacts. It includes supporting people in the delivery of service within the community.
Skill Objectives
This is a knowledge based module
Knowledge Objectives
Current regulations and legislation, including equal opportunities and anti-discrimination
Range of diversity in the community
Organisational policies and how to implement them
Importance of challenging unacceptable behaviour
Relevant National Occupational Standards
Relevant Personal Skills
| Acting Assertively | says no to unreasonable requests |
| Behaving ethically | shows integrity and fairness in decision making |
| Building teams | shows respect for the views and actions of others |
| shows sensitivity to the needs and feelings of others | |
| Communicating | adopts communication styles appropriate to listeners and situations, including selecting an appropriate time and place |
| Managing personal learning and development | changes behavior where needed as a result of feedback |
| learns from own mistakes and those of others | |
| Relating to others | identifies and resolves causes of conflict or resistance |
| Searching for information | identifies implications, consequences or causal relationships in a situation |
| Striving for excellence | continually strives to identify and minimise barriers to excellence |
