Scope

This module relates to personal skills in managing, motivating and supporting groups in a training and development setting. The module focuses on personal style and perceptive skills

Skill Objectives

Communication skills The ability to listen, paraphrase, explore and encourage through questioning and feedback skills and personal presentation in a positive and objective way Perception How to identify and respond to a range of behaviours from individuals and groups. How to interpret the cause and effect of interactions and to manage these with a balance of sensitivity, empathy and assertion Problem solving The ability to explore and consider issues raised, identify specific issues to be resolved and encourage joint generation of possible solutions, using information from a wide range of sources Thinking outside the box The ability to encourage and stimulate discussion of the broader context and wider implications

Knowledge Objectives

Theories, models and techniques for improving and managing communication such as NLP, EI, TA
Methods, techniques and activities for moving discussions and activities forward
How to recognise and respond to a range of behaviours with sensitivity and confidence
How to interpret verbal and non-verbal communication
Assertion techniques and their application
How to recognise and respond to the culture, values and needs of the group

Relevant National Occupational Standards

Relevant Personal Skills